Client Terms of Use

1. Who we are

Nivo is operated by [Company legal name], tax ID [Tax ID], with registered office at [Registered address] ("Nivo", "we", "us"). You can contact us at support@nivofit.life.

These Client Terms of Use ("Terms") apply when you use Nivo as a client invited by a trainer. Our Privacy Policy explains how your personal data is handled. By creating your account or tapping "Accept", you agree to these Terms.

2. How Nivo works

Nivo connects you with your trainer. Your trainer creates your profile, invites you by email and uses Nivo to prepare your workouts and nutrition plan, to schedule follow-ups such as forms, progress photos, weight and body measurements, and to chat with you. You use the app to follow your plan, record your results, complete your follow-ups and message your trainer.

If you work with more than one trainer, you choose which one you are working with in the app. Each trainer only sees the information in their own coaching relationship with you.

3. Your trainer provides the coaching, not Nivo

• Trainers are independent professionals. They are not employed by Nivo, and we do not verify their qualifications or supervise their work. Your trainer is responsible for the plans and advice they give you.
• Any agreement about the coaching itself, such as price, duration, cancellations or refunds, is between you and your trainer. Nivo is not a party to it.
• If you have a problem with how a trainer behaves in the app, contact us at support@nivofit.life.

4. Your health and safety

• Nivo and the plans in it are not medical advice, diagnosis or treatment, and they do not replace a doctor, physiotherapist or registered dietitian.
• Speak to a doctor before starting a new training or nutrition plan, especially if you are pregnant or have recently given birth, have a medical condition, an injury or an eating disorder, take medication, or have not exercised for a long time.
• Tell your trainer about your health, injuries, allergies and intolerances, and let them know if anything changes.
• Listen to your body. Stop exercising and get medical help if you feel pain, dizziness, shortness of breath or chest pain. In an emergency, call 112 or your local emergency number.
• Check the ingredients of every recipe and meal against your allergies and intolerances, even if your trainer knows about them.
• Train in a safe space, with suitable equipment, and follow the technique instructions.

5. Your account

• You must be at least 16 years old. If you are under 18, you need permission from your parent or legal guardian, and they must agree to these Terms.
• Use your own account, keep your password secret and give accurate information.
• Tell us at support@nivofit.life if you think someone else has accessed your account.

6. Your content

"Your content" means what you record or send in Nivo: workout results, weight, body measurements, progress photos, form answers, messages and files.

• Your content is yours. You allow us to store it, process it (for example, to resize photos) and show it to your trainer, only to provide Nivo. The Privacy Policy and the Health Data Consent explain this in detail.
• Your progress photos are only visible to you and to the trainer you share them with. They are never shown to other clients.
• Only upload content you have the right to share. Do not upload photos of other people without their permission.

7. Content from your trainer and from Nivo

The plans, recipes, videos and other material that your trainer or Nivo provide are for your personal, non-commercial use while you use Nivo. Please do not copy, share, sell or publish them.

Some exercise videos are played from third-party services such as YouTube or Vimeo. Their own terms and privacy policies apply when you watch them.

8. Using Nivo respectfully

You must not:

• Break the law, or harass, threaten or deceive your trainer or anyone else.
• Upload content that is illegal, offensive or sexually explicit.
• Try to access other people's accounts or data, or interfere with Nivo's security or operation.
• Copy, reverse engineer or resell the app.

9. Price

Nivo does not charge clients for using the app. Any fees for coaching are agreed and paid directly between you and your trainer.

10. Stopping and ending

• You can stop using Nivo at any time and ask us to delete your account by writing to support@nivofit.life.
• Your trainer can end your coaching relationship in Nivo. If they do, you lose access to their plans and to your history with them in the app.
• We may suspend or close your account if you seriously breach these Terms, if the law requires it, or to protect other people. Unless it is urgent, we will warn you first.

11. Our responsibility to you

• We provide Nivo with reasonable care and skill. As a consumer you have legal rights, and nothing in these Terms affects them.
• We are responsible for foreseeable loss or damage caused by our breach of these Terms or by our failure to use reasonable care.
• We are not responsible for loss or damage that was not foreseeable, that is caused by your trainer's advice or services, that is caused by events outside our reasonable control, or that results from not following section 4.
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, gross negligence or wilful misconduct, or for anything else that cannot be limited by law.

12. Changes to these terms

We may update these Terms from time to time. Each version has a number and an effective date at the top of this page.

• Important changes: we will tell you in the app before they take effect, and you will be asked to accept the new version to keep using Nivo. If you do not agree, you can stop using Nivo and ask us to delete your account.
• Minor changes, such as clarifications or corrections: these take effect when published.

13. Law and disputes

These Terms are governed by Spanish law. If you are a consumer living in the European Union, you also keep the mandatory protections of the law of your country, and you can bring a claim in the courts where you live.

We would like to solve any problem with you directly, so please contact us first at support@nivofit.life.

14. General

• If any part of these Terms is found to be invalid, the rest remains in force.
• We may transfer our rights and obligations under these Terms to a company that takes over Nivo. We will tell you if that happens, and your rights will not be reduced.
• These Terms are available in English and Spanish. Both versions have the same value. If they differ, the version in the language in which you accepted them prevails.

15. Contact

[Company legal name] · [Registered address] · support@nivofit.life